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Our catalogue |
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Information |
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| SHIPPING:
Shipping cost is calculated at time of checkout and is based on weight and size of package. You may choose standard or express service. Your order will ship immediately if in stock and once payment is received and cleared. Please allow standard delivery of 4 to 6 weeks for all dog boxes and their component parts.
INTERNATIONAL SHIPMENTS:
All shipments will be billed according to FedEx rates. These rates will be calculated at time of checkout.
RETURNS:
Your satisfaction is our priority. You may return any item within 10 days for exchange or refund (less shipping and handling). All returned items should be in their original packaging and in re-sellable condition. Please email us at customerservice@dogbox.ca to inquire about exchange or return. Any item returned to us that appears used and not in a re-sellable condition is subject to a 25% restocking fee. We reserve the right to refuse exchange or refund if we feel that hygiene is of concern. |
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